Talech Privacy Policy
Last Changes to Privacy Policy: 27.10.2021
At talech, trust is the foundation of our relationship with customers. We understand your desire for privacy, and we recognize that you trust us with your personal and financial information. This privacy policy is designed to describe our privacy practices and principles in a format that is easy to navigate, read and understand. We are dedicated to treating your personal information with care and respect.
ONLINE PRIVACY POLICY
Talech International Limited (“talech”, “we”, “us”, or “our”) has established this privacy policy (“Policy”) to let you know the type of data we may gather on talech websites and any applications where this policy is posted (“Site” or “Sites”), how and why we gather the information and what we use the information for, when we might disclose the information and what rights you have in relation to your personal information. Under this Policy, and unless we have entered into a different service or other agreement with you, we will be what’s known under the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) as the “controller” of the personal data you provide to us.
1. THE INFORMATION WE COLLECT
Please be advised that the practices described in this policy apply only to information gathered by the talech sites and any personal information we receive about you from other online and offline sources, such as public databases, in connection with an application you submit for services. You might find external links to third party websites on our Site. This privacy policy does not apply to your use of any third party site, including sites which may be linked to from our Site(s) or any third party sites which link to our Site(s). This policy does not apply to your relationship with your customers, your financial service providers or with your other vendors. We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your Personal Information.
If you or the entity you are authorised to represent (collectively, “you” or “your”) have previously entered into a services agreement with talech that governs the provision of transaction processing services (“Services Agreement”), this policy should be read in conjunction with that Services Agreement and governs processing of your personal data by talech. In the event this policy conflicts with the terms of any Services Agreement or other agreement with us in relation to our use of any of personal information provided therein, the terms of this policy shall take precedence.
This policy describes how we process your personal information. We process your personal information if you use this site. We reserve the right to modify or amend the terms of our Online Privacy Policy from time to time. We will post any policy changes on this page, and if the changes are material, we will provide a more prominent notice.
The information we collect about you falls into two categories – information you provide to us and information that is automatically collected about you when you use one of our sites. This information includes personal information or other information as described in this policy.
Personal Information refers to information that identifies (whether directly or indirectly) a particular individual. The personal information you will be required to provide when you communicate with us through our sites will typically include:
- Your name;
- postal address,
- email address,
- financial data,
- device information about your device you use to access the Site,
- home and mobile telephone number; and any other Personal Information you provide to us with when you contact us.
Other Information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, a particular individual or business. You could provide other information or it could be collected automatically. Examples may include information about your internet browser, demographic data such as city and state, usage information about your use of the Site, additional traffic data such as time and date of access, software crash reports, and access time, and other information regarding your use of the site.
Special categories of personal data we do not require or collect any personal data that is your sensitive personal data or any special category of personal data under the GDPR.
2. HOW WE COLLECT INFORMATION
We collect information from you or about you when you provide this information to us directly. For example, we may obtain information when you request products or services from us, respond to surveys, contact customer support or otherwise interact with us via a site, applications or via any of our social media channels. In addition, when you interact with our sites, we collect information through technology, such as cookies. See the Our Use of Cookies section below for more detail.
3. OUR USE OF COOKIES
We and certain trusted service providers operating on our behalf collect information about your activity on the Sites using tracking technologies, including cookies. Cookies are pieces of information that are stored directly on the device that you are using. They allow us to collect information such as the type of browser you are using, the amount of time you spend using the services, the websites or applications you visit and the preferences you have set up for your accounts. For further information about how we use cookies please see our Cookie Policy.
4. HOW DO WE USE AND SHARE YOUR INFORMATION
Except as disclosed in this policy, we do not disclose personal information collected through the Site to any companies that are not part of talech or its parent (including its subsidiaries), subsidiaries or any other related entities. Although, as disclosed below, we may provide some personal information to certain business partners, co-marketers and other third parties, in no event will we sell or rent your personal information as part of a customer list or similar transaction.
SERVICE PROVIDERS. We may share personal and other information with agents, subsidiaries, affiliates (certain of our services are provided to you by our affiliates), partners and other third parties that perform functions on our behalf, such as hosting, billing, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the personal Information needed to perform their functions and are obligated to maintain the confidentiality and security of that personal information. The service providers are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services.
BUSINESS PARTNERS. We provide products and services to customers through a number of affiliated banks and companies. We may share your personal information with our business partners or other third parties that enable us to serve your processing needs. We may contact our existing customers by mail, telephone, or email to offer additional products or services that we believe may be of interest to you. Although our treatment of your personal information is governed by this policy, the business partner or third party’s treatment of your personal information will be governed by the business partner or third party’s privacy policy. You have the right to withdraw to any such promotional activity at any time as described in the Your Legal Rights section below.
REGULATORY AND LAW ENFORCEMENT PURPOSES. We may also use or disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the Site; (b) protect and defend our rights or property, the site or our users, or (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the Site or the public.
BUSINESS PURCHASERS. We may change our ownership or corporate organisation while providing the Site and services or sell certain assets associated with the site. As a result, please be aware that in such event and to the extent permitted by law we may transfer some or all of your information to a company acquiring all or part of our assets or to another company with which we have merged.
SHARING OTHER INFORMATION. To the extent permitted under applicable local laws, we may disclose or share other information (or other information, other than personal information) in any other manner that we deem appropriate or necessary. Among other things, we may disclose other information to third parties to help us determine how people use parts of the site and who our users are so we can improve the site.
We will collect and process the following data about you for the following purposes:
- Where we need to perform the contract we are about to enter into or have entered into with you
- Where it is necessary for our legitimate interest (or those of a third party) and your interests and your fundamental rights do not override those interests
- Where we need to comply with a legal or regulatory obligation
- Where you have provided your consent
- Where we are required to process your personal information for public interests
We have set out below in table format a description of the ways we plan to use your personal information and the legal bases which we will rely on to process your personal information:
|
Purpose/Activity |
Type of data |
Legal basis for processing |
|
To respond to your queries and to provide you with the services and information you request from us in relation to our products or services. |
- Identity Data - Technical Data - Usage Data |
- Necessary for our legitimate interests (to respond to new or existing customer queries and grow our business) - Performance of a contact with you |
|
To on-board you as a new merchant customer for the services. |
- Identity Data - Financial Data - Technical Data |
- Performance of a contact with you - Legal obligation |
|
To manage payments, fees and charges and to collect and recover money owed to us. |
- Identity Data - Financial Data |
- Performance of a contract with you - Necessary for our legitimate interests (to recover debts due to us) - Legal obligation |
|
To manage our relationship with you, including notifying you about changes to the services, or our privacy policy. |
- Identity Data - Technical Data - Usage Data
|
- Performance of a contract - Necessary to comply with a legal obligation - Necessary for our legitimate interests (to keep our Site and the Services updated and relevant and to develop and grow our business). |
|
To provide you with information about services we offer that are similar to those that you have enquired about. |
- Identity Data - Technical Data - Usage Data |
- Necessary for our legitimate interests (to keep our Site and the Services updated and relevant and to develop and grow our business). - Consent |
|
To market and sell to you products and services offered by us, our affiliates or third parties, whether relating to Services or otherwise |
- Identity Data - Technical Data - Usage Data |
- Necessary for our legitimate interests (direct marketing of products and services) - Consent |
|
To ensure that content is presented in the most effective manner for you and for your computer or device. |
- Identity Data - Technical Data - Usage Data |
- Necessary for our legitimate interests (for running our business and as part of our efforts to keep our Site and the Services safe and secure) - Consent |
|
To administer and protect our business, our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes. |
- Identity Data - Technical Data - Usage Data |
- Necessary for our legitimate interests (for running our business and as part of our efforts to keep our Site and the Services safe and secure) - Consent |
|
To use data analytics to improve or optimise our Site, marketing, customer relationships and experiences. |
- Technical Data - Usage Data |
- Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site and the Services updated and relevant, to develop and grow our business and inform our marketing strategy). |
|
Recording of telephone conversation with customers (Please note that calls from European customers can be received by a talech US call centre and the call recordings stored in the US. EU talech call centre can receive calls from US customers and these call recordings may also be stored in the US.) |
- Identity Data - Technical Data - Usage Data |
- Necessary for our legitimate interests (to respond to new or existing customer queries and grow our business) - Performance of a contact with you |
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
5. WHAT HAPPENS IF YOU DO NOT PROVIDE THE PERSONAL INFORMATION REQUIRED
We need some of your personal information in order to contact you and follow up with you in respect of the query or complaint you have submitted on our website. For example, we need to know your personal contact details to identify you and contact you.
Where information is needed for these purposes, if you do not provide it we will not be able to contact you and follow up with you in respect of the query or complaint you have submitted on our website. We explain when this is the case at the point where we collect information from you.
6. WHAT STEPS DO WE TAKE TO KEEP PERSONAL INFORMATION SECURE
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we will limit access to your personal data to only those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
7. HOW LONG WILL WE KEEP YOUR INFORMATION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means that the period of time for which we store your personal data may depend on the type of data we hold. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. TRANSFERRING INFORMATION GLOBALLY
Personal information may be transferred to our trusted partners and service providers outside of the European Economic Area (“EEA”), where the privacy and data protection laws may not be as protective as those in your jurisdiction. This is for the purposes of providing services to you. In order to regulate such data transfers and ensure that adequate security measures are in place to safeguard and maintain the integrity of your personal data on transfer specific mechanisms and controls maybe put in place.
9. YOUR LEGAL RIGHTS
Subject to certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights under data protection legislation:
- a right to ask for a copy of your personal information;
- a right to ask us to delete or correct any personal information we hold about you that is inaccurate;
- a right to request erasure of your personal information in certain circumstances;
- a right to data portability (this is a right to ask for your personal information in a commonly used electronic format where such personal information has been provided by you and the legal basis for processing that information is consent or contractual necessity);
- a right to restrict processing and a right to object to processing activities in certain circumstances;
- a right to stop your personal information from being used for direct marketing purposes;
- a right to lodge a complaint with the relevant data protection supervisory authority, if you believe that your personal information has not been processed in accordance with the requirements of the data protection legislation.
Where any processing is based on consent you have a right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honour your request promptly or inform you if we require further information in order to fulfil your request.
We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.
10. CONTACT US
If you have any questions, concerns or complaints regarding our compliance with this privacy policy and the data protection laws, or if you wish to exercise your rights, we encourage you to first contact us using the contact details below. We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.
Address: Data Protection Officer, Elavon Financial Services DAC, Block F1, Cherrywood Business Park, Cherrywood, Dublin 18, D18 W2X7.Email: EUDataProtection@elavon.com or eusupport@talech.com
talech is a private company limited by shares incorporated in Ireland with company number 549445 and having a registered office at Paramount Court, Corrig Road, Sandyford Business Park, Dublin 18, Ireland. We provide mobile applications and related support services to merchants, to enable them to process payments using mobile devices and tablets.
